Marc Benioff: Why 2025 Will Be the Year of AI Agents | Ep. 224

Is AI about to cause the biggest workplace disruption in 25 years? In this episode of Today in Tech, host Keith Shaw sits down with Salesforce Chair and CEO Marc Benioff to explore the rise of AI agents—and how they’re already transforming major companies like Singapore Airlines, Disney, Lennar, and Pandora.

Marc shares insights from his recent global travels, real-world use cases of Salesforce AgentForce, and why AI agents go far beyond ChatGPT-style tools. From multi-language support in seconds to revenue-driving personalization, this conversation uncovers how digital agents are reshaping the future of work, healthcare, and customer experience.