ServiceNow has announced a major strategic partnership with OpenAI, signing a three year agreement aimed at bringing advanced artificial intelligence directly into the core of enterprise operations. The collaboration, revealed by both companies on Tuesday, is designed to give businesses broader and more practical access to AI agents that can fundamentally change how work is done across organizations.

As part of the deal, ServiceNow will integrate OpenAI’s latest GPT 5.2 models into its enterprise workflow platform. This integration is expected to enable smarter automation, improved decision making, and more natural interactions across a wide range of business processes. In addition, ServiceNow plans to develop AI voice technology built on OpenAI’s models, expanding how employees and customers interact with enterprise systems through conversational experiences.

Neither company disclosed the financial terms of the agreement, but the partnership highlights ServiceNow’s increasingly aggressive push to establish itself as a central platform for enterprise AI adoption. By embedding advanced AI models directly into its products, ServiceNow aims to help organizations deploy AI agents at scale that can assist with tasks spanning IT operations, customer support, security workflows, and more.

“Bringing together our engineering teams and our respective technologies will drive faster value for customers and more intuitive ways of working with AI,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. His remarks underscore the company’s focus on making AI not only powerful, but also accessible and easy to use within everyday enterprise workflows.

The OpenAI partnership comes as ServiceNow ramps up a broader wave of deals to strengthen its AI and security offerings. The company has positioned itself as an AI control tower for enterprises navigating the next phase of digital transformation, where intelligence and automation are deeply embedded into core systems.

Last month, ServiceNow announced plans to acquire cybersecurity startup Armis for nearly 8 billion dollars, along with a separate deal for identity security platform Veza. These moves followed its 3 billion dollar acquisition of Moveworks last year, a company known for its AI agents designed to support employees. Taken together, these investments signal ServiceNow’s ambition to dominate the enterprise AI landscape by combining workflow automation, security, and generative AI within a single unified platform.

As competition intensifies across the technology sector, with major players reshaping their strategies around artificial intelligence, ServiceNow’s partnership with OpenAI stands out as a decisive move to secure a leadership role in the future of enterprise AI.