Name: Lecture 36 - Improving Service Quality and Productivity - Part 1 | 视频 | 干净世界
Uploaded: 2023-12-04T13:37:51.486Z
Duration: 34 min 13 s
Description: This module describes the relationships between service quality, productivity and profitability. It demonstrates how to use the Gaps model for diagnosing and ad... | 视频 | 干净世界

IIT Roorkee July 201

https://video5-us-west.cloudokyo.cloud/video/v6/50/ee/0a/50ee0a97-8771-4d0a-b12e-5836364bf5f8/master.m3u8

This module describes the relationships between service quality, productivity and profitability. It demonstrates how to use the Gaps model for diagnosing and addressing service quality problems. It defines the soft and hard service quality measures and also deliberates upon the objectives of effective customer feedback systems.